{"id":2445,"date":"2022-08-11T11:42:50","date_gmt":"2022-08-11T09:42:50","guid":{"rendered":"https:\/\/pb.edu.pl\/uci\/helpdesk-zglaszanie-problemow-z-obsluga-systemow\/"},"modified":"2022-10-14T11:55:24","modified_gmt":"2022-10-14T09:55:24","slug":"helpdesk-reporting-problems-with-the-operation-of-systems-and-services","status":"publish","type":"page","link":"https:\/\/pb.edu.pl\/uci\/en\/helpdesk-reporting-problems-with-the-operation-of-systems-and-services\/","title":{"rendered":"Helpdesk &#8211; reporting problems with the operation of systems and services"},"content":{"rendered":"<p>This form is for reporting problems and asking questions about the operation of systems. Recording reports from users will allow for efficient resolution of problems as they arise and the adaptation of services as required.<\/p>\n<p>Each report is sent to the technical support.<\/p>\n<p>Please complete the form below to create a new ticket.<br \/>\nFields marked with (*) are mandatory to fill in.<\/p>\n<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2448-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2448\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/uci\/en\/wp-json\/wp\/v2\/pages\/2445#wpcf7-f2448-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2448\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2448-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:2448,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;student&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;typ&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;student&quot;}]},{&quot;then_field&quot;:&quot;employee&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;typ&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;employee&quot;}]},{&quot;then_field&quot;:&quot;gusluga&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;usluga_p&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;USOSweb&quot;}]},{&quot;then_field&quot;:&quot;gusluga&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;usluga_p&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Office365&quot;}]},{&quot;then_field&quot;:&quot;gusluga&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;usluga_p&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Moodle&quot;}]},{&quot;then_field&quot;:&quot;gurzadzenie&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;urzadzenie&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Tablet&quot;}]},{&quot;then_field&quot;:&quot;gurzadzenie&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;urzadzenie&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Smartfon&quot;}]},{&quot;then_field&quot;:&quot;gusluga_s&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;typ&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;student&quot;}]},{&quot;then_field&quot;:&quot;gusluga_p&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;typ&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;employee&quot;}]},{&quot;then_field&quot;:&quot;gusluga&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;usluga_s&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;USOSweb&quot;}]},{&quot;then_field&quot;:&quot;gusluga&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;usluga_s&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Office365&quot;}]},{&quot;then_field&quot;:&quot;gusluga&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;usluga_s&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Moodle&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_update-cf7-5.6.2&quot;:true,&quot;notice_dismissed_update-cf7-6.0.2&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACDP-G-k0g-pygWP\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<p><label> I am reporting as: * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"typ\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"typ\" value=\"student\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">student<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"typ\" value=\"employee\" \/><span class=\"wpcf7-list-item-label\">employee<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label> Name and surname: * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fullname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your name and surname\" value=\"\" type=\"text\" name=\"fullname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<div data-id=\"student\" data-orig_data_id=\"student\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t<p><label> E-mail address: * <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"employee\" data-orig_data_id=\"employee\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t<p><label> University e-mail address * <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div data-id=\"student\" data-orig_data_id=\"student\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label> Student album no: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nr_albumu\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Enter your student album number\" value=\"\" type=\"text\" name=\"nr_albumu\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div data-id=\"employee\" data-orig_data_id=\"employee\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> BUT faculty\/unit * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"wydzial\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter BUT faculty\/unit\" value=\"\" type=\"text\" name=\"wydzial\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div data-id=\"gusluga_p\" data-orig_data_id=\"gusluga_p\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> I have a problem with: * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"usluga_p\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"usluga_p\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"APD\">APD<\/option><option value=\"BUT contact book\">BUT contact book<\/option><option value=\"BUT Document Repository\">BUT Document Repository<\/option><option value=\"E-resources\">E-resources<\/option><option value=\"Eduportal (CKZ)\">Eduportal (CKZ)<\/option><option value=\"Eduroam\">Eduroam<\/option><option value=\"ELS\">ELS<\/option><option value=\"LEX\">LEX<\/option><option value=\"Library system\">Library system<\/option><option value=\"Licences\">Licences<\/option><option value=\"mLegitymacja\">mLegitymacja<\/option><option value=\"Moodle\">Moodle<\/option><option value=\"Office365\">Office365<\/option><option value=\"PB Knowledge Base\">PB Knowledge Base<\/option><option value=\"Planista Programme\">Planista Programme<\/option><option value=\"SRS\">SRS<\/option><option value=\"TETA\">TETA<\/option><option value=\"USOSadm\">USOSadm<\/option><option value=\"USOSweb\">USOSweb<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div data-id=\"gusluga_s\" data-orig_data_id=\"gusluga_s\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> I have a problem with: * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"usluga_s\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"usluga_s\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"APD\">APD<\/option><option value=\"BUT Document Repository\">BUT Document Repository<\/option><option value=\"Eduportal (CKZ)\">Eduportal (CKZ)<\/option><option value=\"Eduroam\">Eduroam<\/option><option value=\"ELS\">ELS<\/option><option value=\"LEX\">LEX<\/option><option value=\"Licences\">Licences<\/option><option value=\"mLegitymacja\">mLegitymacja<\/option><option value=\"Moodle\">Moodle<\/option><option value=\"Office365\">Office365<\/option><option value=\"USOSweb\">USOSweb<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div data-id=\"gusluga\" data-orig_data_id=\"gusluga\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> Type of device on which the problem occurs: * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"urzadzenie\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"urzadzenie\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"PC\">PC<\/option><option value=\"Notebook\">Notebook<\/option><option value=\"Tablet\">Tablet<\/option><option value=\"Smartfon\">Smartfon<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div data-id=\"gurzadzenie\" data-orig_data_id=\"gurzadzenie\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> How do you use the service? <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sposob_korzystania\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"sposob_korzystania\" value=\"Via a web browser\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Via a web browser<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"sposob_korzystania\" value=\"Via an application installed on a smartphone\" \/><span class=\"wpcf7-list-item-label\">Via an application installed on a smartphone<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t\t<p><label> Subject: * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"temat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"temat\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t\t<p><label> Detailed description of the problem\/question: * <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"opis\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"opis\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<p><label> Attachment\/screenshot: <\/label><br \/>\n<div id=\"mfcf7_zl_multifilecontainer\"><span class=\"mfcf7-zl-multiline-sample\" style=\"display:none\"><p class=\"wpcf7-form-control-wrap zrzut_ekranu\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile\" multiple=\"multiple\" value=\"Upload\" aria-invalid=\"false\" type=\"file\" name=\"zrzut_ekranu[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/p><\/span><\/div><span class=\"wpcf7-form-control-wrap zl-form-control-wrap zrzut_ekranu\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile\" multiple=\"multiple\" value=\"Upload\" aria-invalid=\"false\" type=\"file\" name=\"zrzut_ekranu[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/span><p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"zrzut_ekranu-zl-mfcf7-upld-btn\"><input type=\"button\" name=\"zrzut_ekranu-zl-mfcf7-upld-btn\" class=\"button button-primary qbutton\" id=\"mfcf7_zl_add_file\" value=\"Upload\"><\/span><\/label><\/p><br \/>\n<small>Maximum size of all attached files is 5MB in one of the following formats: .jpg, .jpeg, .png, .doc, .docx, .xls, .xlsx, .pdf, .txt, .mp4<\/small>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t<hr \/>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and understood the Administrator's information in relation to data processing \u2013 pursuant to Art. 13 (1) and (2) of Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95\/46 \/ EC (hereinafter referred to as GDPR )<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t\t<p><br \/>\n<a href=\"https:\/\/pb.edu.pl\/uci\/en\/administrators-information-in-relation-to-data-processing\/\" target=\"_blank\">Information clause<\/a>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 text-right\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"usluga\" type=\"hidden\" name=\"helpdesk-email\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>This form is for reporting problems and asking questions about the operation of systems. Recording<\/p>\n","protected":false},"author":88,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-2445","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/pb.edu.pl\/uci\/en\/wp-json\/wp\/v2\/pages\/2445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pb.edu.pl\/uci\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pb.edu.pl\/uci\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pb.edu.pl\/uci\/en\/wp-json\/wp\/v2\/users\/88"}],"replies":[{"embeddable":true,"href":"https:\/\/pb.edu.pl\/uci\/en\/wp-json\/wp\/v2\/comments?post=2445"}],"version-history":[{"count":0,"href":"https:\/\/pb.edu.pl\/uci\/en\/wp-json\/wp\/v2\/pages\/2445\/revisions"}],"wp:attachment":[{"href":"https:\/\/pb.edu.pl\/uci\/en\/wp-json\/wp\/v2\/media?parent=2445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}